By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, Inside Travel Corporation may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Changes of booking

Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

Other changes: If you wish to make any other change to your booking at any time (itineraries, hotels, fligh tickets, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

Treatment of changes by our suppliers: Many of our suppliers, particularly airlines do not permit us to change names or travel dates and impose full or partial charges. We will pass these on to you where applicable. All expenses incurred by Inside Travel Corporation in alteration of the booking are to be paid by customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels if any.

Insurance

Inside Travel Corporation is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by Inside Travel Corporation is not applicable where only hotel or flight booking are purchased through Inside Travel Corporation.

Complaints and Claims

Shall you feel unsatisfied with any service Inside Travel Corporation has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Inside Travel Corporation will not be liable for any claims made later than 15 days after the completion of your tour.

Communications

You can contact Inside Travel Corporation via the web form from Inside Travel Corporation, email, fax, or phone. If for any reason, you fail to receive any reply from Inside Travel Corporation in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Inside Travel Corporation customer service center at sales@halongbaycruises.com or phone at (+84) 2462 698 528 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

Liability & Responsibility

Inside Travel Corporation provides tour information and tour bookings. Inside Travel Corporation publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Inside Travel Corporation will not be responsible for errors, emissions or inaccuracies in information provided by third party providers. 

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Inside Travel Corporation.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Inside Travel Corporation 's control. Neither Inside Travel Corporation nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client's failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Inside Travel Corporation reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Inside Travel Corporation has cancelled any tour prior to the commencement of the tour, Inside Travel Corporation is liable for a full refund of the money received from the client.

Many of Inside Travel Corporation tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Inside Travel Corporation, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Inside Travel Corporation reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Modification or Discontinuance of Service

Inside Travel Corporation reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

PAYMENT & DEPOSIT FOR BOOKING CRUISE HALONG ONLY

a - Deposit: A deposit of 50% of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

b - Remained balance: The remained balance of the tour value (50%) will be done at least 15 days prior to your arrival in Vietnam.

b - Full payment: When customers confirm the Booking less than one month to go. Full payment is required.

CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY

- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost

+ 15 to 30 days before trip commencement: 50% of the total trip cost

+ From 7 to 14 days before trip commencement: 75% of the total trip cost

+ No refunds for cancellations 7 days before the commencement of the journey.

- Cancellation by Inside Travel Corporation

The contract between the services rendered by Inside Travel Corporation may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

TRANSFER FOR BOOKING CRUISE HALONG ONLY

In case you travel by shuttle bus, we will fix and confirm the time with you through email or phone call and you must be ready at that time. If you are late, shuttle bus will NOT wait for you and you must be responsible for your lateness. We will discuss and figure out the best solution for you.

In case you change the hotel, you must inform us as soon as possible and we can change the place of picking you up. If you DO NOT inform us the change, you must be responsible for this.

At Inside Travel Corporation, we always try to provide the best and better price to customer.

In case you booked a package with Inside Travel Corporation and then you found a package that satisfy all the following conditions:

1. Same type

2. Same package

3. Same date

4. Same delay and cancelation policy

5. Same payment conditions (Deposit, full pay or nonrefundable...)

At the lower price, we could provide you the cabin you booked for at the price equivalent to that.

As you found the lower price, you can contact us the email sales@halongbaycruises.com and provide us the following information:

Show the email of booking with Inside Travel Corporation (Included: rate, type, date...)

Provide the website url where you found the better rate and provide a screenshot of our online competitor travel site indicating clearly the package, same type, same payment conditions and the rates for the same travel period booked with us

IMPORTANT! Show the evidence that out competitor truly offer you the rate which they public not the example or approximate rate.

If you could show enough evidence, after checking all conditions, we would proceed refund you.

- In case you have not paid for your booking with us, we will directly put a cut on the amount of money you have to pay.

- In case you have paid for your booking already, we would refund you in cash as you came to Vietnam.

The Best Price Guarantee does not apply:

1. The lower price you show us is private price or contract price rather than the online price applied for general public.

2. The lower price you show us is included in a special promotion packages, deals or other extra services.

3. The lower price you show us is discount price applied for groups, membership or frequent customers.

4. The lower price you show us is the example or approximate rate from untruth-worthy website.

Inside Travel Corporation has the right to solve your claims according to our Best Price Guarantee Policy at that time and reserves the right to discontinue the "Best Price Guarantee Policy" at any point of time.

Blow your price concern; be confident to choose the best suitable package for you with us right now!

It is the policy of Inside Travel™ to protect and preserve the privacy of its users and customers, and the confidentiality of the information they provide, subject to conditions described below. To demonstrate our commitment to privacy we encourage all of our current and prospective users to read this Privacy Statement carefully before using the system.

This privacy statement discloses what information we gather, how we use it, and how to correct or change it. It is our intention to give you as much control as possible over your privacy in regard to your Information. Be assured that we will not disclose personal Information to third parties without your consent. By using our site, you agree to the terms of the Terms and Conditions and our Privacy Statement. Inside Travel Corporation reserves the right to expand and/or modify this Statement at any time.

1. Information Collection - Purpose and and Scope

It is the responsibility of our company to prepare the schedule and book the service in advance for customers. Customers’ personal information required includes: Name, Email Address, Telephone number, Group size, The requirements on service, etc

2. Information Use and Disclosure

Personal information provided by a client is used only to assist our company in providing the service relevant to a client’s requirements: Hotel and Flight Ticket reservation, Overnight Management, etc. The information is confidential and is not revealed to any third party for the commercial purpose

3. Information Storage Time

The information will be stored in the travelling time and temporarily stored for the purpose of g to provide the service for the the trip in coming time.

4. Address of Information Collection and Management Site

The address of information collection: Suite 316 G3D building, Vu Pham Ham Street, Hanoi city, Vietnam. The information is stored safely in the company’s website server in USA, under the most confidential and secured conditions provided by digitalocean, amazon, etc.

5. Method of Information Access and Correction

Clients may request access and correction to personal information. Requests to access, correct or amend the personal information are required in writing by submitting the information via website or sending the email to travel consultants.

6. Information Confidentiality Commitment

We are committed to protecting the privacy and confidentiality of clients’ information which the company collects, stores and uses. The information is not revealed to any third party for the commercial purpose

7. Security

Inside Travel Corporation is committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. Our security certificate has been verified by SiteLock Website Security (USA), using the best commercially available encryption on the Internet. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered.

8. Information

We take measures to ensure that the information you provide is recorded accurately and completely. We provide you with access to your personal information at all times for correcting or modifying that information where appropriate.

a. Information Collected from/about Customers is used exclusively for the purpose of providing better service. It is never released to third parties except when expressly permitted by the customer. Any information you provide is completely confidential and will be protected from unauthorized use. Information required for membership is confidentially kept in our database; other information will be deleted after 15 days.

b. Financial Transactions. Credit card transactions are processed through one of the major third-party credit card processing companies: PayPal.com, OnePay.vn and G2S.Com payment gate. All your information is encrypted and is used only to complete the appropriate transactions. Our database stores your email address as username to login on our system for discount policy.

c. Cookies. Inside Travel Corporation uses cookies to recognize our clients when they visit our site. That allows us to customize their experience on our web site. You may need to have cookies "turned on" or enabled in the browser you use in order to register. But if you choose to disable cookies you still will be able to navigate the site. Cookies do not store any personal information. All the information is entirely confidential and is never sold or seen outside of the company. Inside Travel Corporation may display links or advertisement of /to other sites and companies that may also use cookies. In such cases, Inside Travel Corporation cannot be held responsible for any and all information that these parties collect through the use of cookies. You are hereby advised to familiarize yourself with privacy policies and information sharing standards of these sites as they may be different from Inside Travel Corporation’s policies and standards.

d. System information. Inside Travel Corporation reserves the right to collect and store such information as IP address, browser type or operating system type. All the information is highly confidential and will be used exclusively for system administration purposes. This information helps diagnose problems, monitor traffic and site usage.

e. E-mail. Inside Travel Corporation uses e-mail to notify our members or clients about changes in the status of their applications, changes in the database, on our web site, or when new services or features are added. As part of the service, Inside Travel Corporation may send e-mails notifications whenever there are special discounts, new products added, or new features developed. You may unsubscribe our news letter at anytime. Our e-mail list is confidential and is never sold or given to third parties.

f. Change or Modify Your Information. You can change or modify your profile at any time by emailing to sales@halongbaycruises.com. This approach guaranties safety of your information.

9. Disclaimer

Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall Inside Travel Corporation be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. Inside Travel Corporation hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, Inside Travel Corporation its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. Inside Travel Corporation contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such web sites.

10. Summary

By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our Terms & Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of Inside Travel Corporation. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.